Tuesday, August 24, 2010

The onus is on the applicant.

We've been reviewing resumes. If the right person applies, we may have a position available. Admittedly, the bar is high. And we've had a lot of applicants. Over 100 so far for a single job.

But here's the thing. I'll bet van Schouwen Associates is like a lot of companies right now, in that we're not looking for just anybody who can fill a seat and perform some tasks. vSA staff is high-performing. Always, and these days especially, anyone who joins our ranks must bring stellar skills, a certain sparkle and the get-up-and-go to get really challenging work done on really snappy deadlines.

When the cover letter says, "I am looking for a position with a growth-oriented company that allows me to further my career goals," do we jump up and down with excitement? When the resume blats, "achieves marketing goals within budget and exceeds corporate expectations", guess whether an interview will happen?* When the email announces that the applicant seeks a sales position (which this isn't), how does that come across?

Savvy employers want more than ever from employees and applicants because we face a wild business environment. If a company like ours doesn't find the right applicant, it may not hire at all. At vSA, we know full well that some of the resumes we just put aside required a lot of effort on the part of the applicant, and that the cover letters are heartfelt. We've all been there.

The challenge is to get into the head of the employer. We admire an applicant who addresses our real concerns, which may variously include ramping up quickly, being well-versed in up-and-coming industry sectors, writing like a star... etc. We also admire an applicant with a personality.

So that's the input we sometimes wish we could offer in the "no thanks" email we send to many applicants. Because we do mean it when we say, "We wish you well in your career search."

*No.

Tuesday, August 17, 2010

"My boss says we're being bought up by a European company and nobody is supposed to know."

Social media can be an excellent marketing tool for your company. It's also a venue in which your employees are spending a lot of time, and every so often, someone makes a comment such as, "We deliver cold pizzas every Saturday night because it's just too flippin' busy" or "Rumor has it my boss is leaving the company - but he doesn't know it yet." Also every so often, an employee lets the competition know, in no uncertain terms, that they "stink" - or worse.

If you haven't established a clear, written social media policy for your company, you can call your employees to task when and if you catch these indiscretions, but the responsibility for any damage done lies also with your firm.

Just as your company has, ideally, established standards for brand use, for dealing with the press, for giving (or not giving) employment references, for use of company computer systems and more, you must also establish standards for employees' use of social media as it impacts your company.

Certainly, standards include the basics: don't talk online about confidential company matters, don't reveal new products, don't discuss litigation, don't harass or badmouth management or coworkers, don't flame the competition – but there are many other considerations as well.

As a firm that has long been involved in supporting clients in developing and managing their messaging, vSA knows that the power of social media can be used for good or harm - even inadvertently. ("Facebook, are you a good witch or a bad witch?") We work with clients to help assure everyone at their companies with access to a keyboard knows what's okay and what's not in terms of promulgating company-related information that could pop up on Google for years to come. We'll share more on this topic in upcoming blog posts, and are available to consult with clients regarding both their focused use of social media and risk management techniques.