Trusting a stranger to trust a stranger.

The infamous Bernie Madoff. So much has been said and written about him since the tale of his bilking both private and institutional investors hit the scene that I nearly didn't write this entry. But isn't it worth saying that Madoff can - inadvertently of course - teach us something?

-The appealing culture of "my word is my bond" can be a trap. We like to believe that we can, through intuition and experience, determine that someone is good, honest, skilled, and trustworthy. Even today we often make deals on a handshake. The list of institutions, organizations and wealthy individuals that dealt with Madoff is troubling in part because each and every one of them wrongly depended on either their own judgment or someone else's, then entrusted Madoff with their money. It's hard to imagine completely abandoning our own intuition, but in the words that Ronald Reagan made immortal, "Trust, but verify." And certainly don't outsource the job. Don't trust a stranger to trust a stranger. Ever.

-And the Securities and Exchange Commission?? That's even worse because the SEC supposedly knows and cares about what it's regulating. Right? But the SEC gave Madoff a pass after a recent investigation of his operation. The jury (and there should be one, eh?) is still out on this, but the word negligence is too mild, and the word criminal may be just a starting point. Just saying. Sadly, here it is again: we can't trust strangers to take care of us, and apparently that includes the SEC.

-Little-known and poorly understood financial constructs (like Madoff's hedge fund) are dangerous investments, even if you're Steven Spielberg or an international bank. Abstruse mechanisms are sometimes that way for a reason. It's easy to get stupid in the search for way-better-than-average results, whether in love, finance, beauty, sex, or other matters close to the human heart.

-There must be other Madoffs out there. I hope I'm way off base on this, but suspect we'll uncover other investment frauds during the next challenging couple of years.

Be more stressed, be more smart!

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More smart? Smarter, that's it.

I guess I knew this, but I forgot. Some of us, and I suspect this includes many entrepreneurs and creative types, work way better under pressure. Not only that, we learn so much more when we suspect it's vital, not when we're feeling la-di-da. We also learn more when there are fewer people on hand to help us, like when those people are really busy doing their own thing that we've already assigned to them, or maybe they've thrown in the towel and moved to a faraway island. (And I'm sorry if I caused that... really I am. You know who you are.)

About learning under duress, stress and the rest. I'm of the generation that grew up not attached to a keyboard. No, I had to learn the hard way - as a young adult. And I've gotten pretty good at installing software, troubleshooting, even making an incompatible printer work with my Mac! (Four hours it took, four full hours!) For 2009 business planning in Dismal Economy World, I know it will be important to reach out to clients and prospects in a whole range of ways - from speaking engagements to media relations, mailings to direct personal outreach.

Even as a veteran marketer, I learn new skills when I have to perform unfamiliar hands-on tasks. Like running a slide projector (this is the stuff of nightmares for a verbal learner with no mechanical skills whatsoever). You'd think that the scary part of speaking in front of a large crowd would be... speaking. But for me it's displaying that damnable PowerPoint presentation. IF I have one.

So, in the perpetual interest of finding something lovely in nearly any situation - just think how much you'll learn this year! With so little support! How many new horizons! What an enhanced professional you'll be. Me, too, I hope.

The no-good sales call.

So much about business has changed. So few extended business lunches. So much cost cutting. So little hiring. Even the U.S. car companies now see doom for the corporate jet and maybe even those big bonuses for losing their shirts. But enough about them.

It goes without saying that our company has not yet qualified for a bailout, so we must slog on with making a profit.

We used to make phone calls to key people at companies we thought we could help - and then we talked with people on the phone. Strangers! It took courage. It used to work.

This calling thing appears to be pretty much over.

Let me ask you: how often do you take probable-solicitation calls from strangers when you're at work? If the answer isn't NEVER or ALMOST NEVER, you'll probably want to add a caller ID feature to your phone.

So cold and nearly cold sales phone calls are teetering toward obsolescence. FINE, who wants them anyway? Ah, but what replaces the classic cold call for companies in which selling is sometimes a one-by-one process? Bringing people to your door to ask to work with you or buy your stuff? Emailing? Psychic messaging? (Okay, scrap that last one...)

Think of professionals who never advertise but who are always busy. They've built a reputation for excellence - and it wasn't an accident. It likely took ongoing outreach, networking, PR, climbing the Google ranks, nurturing of word-of-mouth, viral marketing, and more.

It can be really hard to change the way you sell things. But take some time to think about this New Age of outreach.You know the saying that insanity is doing the same thing over and over and expecting a different result. How ARE those sales phone calls going for you anyway??

Start building a business reputation that opens doors so much better than the ol' "My name is Milton Kong and I'm calling to ask you...."

Urban myths and the new American Dream.

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Two happenings got me thinking this week.

First, the scam. I got the email from a client. It said Talbots is closing all its stores. And J.Jill. Ann Taylor - 117 stores closing. There was more, but I couldn't see past the tears. After all, I am slightly petite. 5 feet nothing, actually. And like many women, I've learned where I should shop and where I shouldn't. I should shop at Talbots, Ann Taylor and J.Jill.The good news? The email was a fake. Thank heaven! I figured it out before I emptied the stores of everything I could squeeze into.

Second, the reformation. Last night I attended an outstanding event sponsored in part by a client, FieldEddy Insurance. John Zogby, pollster, spoke about his new book The Way We'll Be: The Zogby Report on the Transformation of the American Dream. John says Americans will focus less on material things (in part because many of us have gone downhill, shall we say, in financial terms). We'll want our tombstones to say more than that we spent "37 years in a cubicle." Also, a million people now approaching 60 will live to be 100! He adds that we'll NEED to live that long if we want ever to retire.

Seriously, he makes some great points: that more isn't always meaningful, that we're tired of fake and want authenticity (he pointed to the Dove ad campaign for real beauty, with ads that feature women with real, lovely but imperfect bodies, as an example of how wildly successful that approach can be). IN FACT, we're so sick of the meaningless and the trivial that we didn't care about Bill Ayers or "lipstick on a pig" in the recent election. No, we wanted some real help and a real transformation.